Help and support for the Teselora App
Do you have a question about the Teselora app, or is something not working? Write to us. Many answers are also right here.
Contact
Email: hello@teselora.comWe are a small project and answer every message ourselves. Please allow a few days for a reply. You are welcome to write in German or English. We also answer messages in Spanish, which can take a little longer.
What to include in your message
- your device (iPhone or iPad) and its version of iOS or iPadOS
- the version of the app, if you know it
- what you did, what happened and what you expected
Please do not send us a backup file or any information about your child. We do not need either to help you.
The app at a glance
- for iPhone and iPad with iOS or iPadOS 17 or later
- free, no in-app purchases, no advertising, no account
- version 1.0 supports one child
- data stays on the device and, if you use iCloud, in your own iCloud
Where is our data?
On your device and, if you are signed in to iCloud, also in your own iCloud. Teselora has no server. We cannot see your data, so we cannot restore it either. Details are in the privacy policy.
How do we move to a new device?
With iCloud: sign in to iCloud on the new device with the same Apple Account and install Teselora. On first launch the app briefly checks whether there is already data and takes it over. If it shows “There is already data from your iCloud.” during setup, choose “Use the existing data”. The device needs internet, and it can take a few minutes until everything is there. If you use iCloud Keychain, your PIN comes along too.
Without iCloud: on the old device, open the parent area (lock icon), go to Settings, section “Data”, and choose “Export all data”. Save the file somewhere you can reach from the new device, for example in iCloud Drive or via AirDrop. On the new device, set up the app briefly and then choose “Restore a backup” in the same place. Restoring replaces everything currently in the app.
Why don't I see our data on the new device?
- Is the device signed in to iCloud with the same Apple Account as the old one?
- Does the device have internet? Syncing is not instant and can take a few minutes.
- Is there enough free storage in your iCloud?
In the parent area under Settings, section “Sync”, the app shows whether it is synced with your iCloud.
Can we use Teselora on two devices at the same time?
Version 1.0 is designed for one device. Moving to a new device works, as described above.
I have forgotten the PIN.
Tap “Forgotten your PIN?” on the PIN screen and enter the recovery code you were given during setup. You can also find the code in the parent area under Settings, so it is worth writing it down while you still know the PIN. After several wrong attempts you have to wait a short while.
We cannot reset the PIN for you, because it is only stored on your devices.
How do we get our data out?
In the parent area under Settings, section “Data”: “Export all data” saves everything, including the full points history, as a file. You choose where it is stored.
How do I delete all data?
In the parent area under Settings, section “Data”: “Delete all of my child's data”. This removes points, cards and rewards completely, including from your iCloud and therefore from every device. It cannot be undone.
If you only delete the app, the data remains in your iCloud and comes back when you reinstall.
Why are there no reminders?
Reminders only come once they are turned on: in the parent area under Settings, “Reminders”, choose “Turn reminders on”, on each device separately. If you said no to notifications, you can allow them later in your device's settings. A downtime in Screen Time can also hold notifications back.
Teselora reminds once per part of the day, plus an optional heads-up shortly before. If everything is done or a pause is on, no reminder comes.
Can we add more than one child?
Version 1.0 supports one child. Families with several children cannot use it fully for all of them. This is a deliberate limit of this version, and it cannot be lifted by a purchase.